Frequently Asked Questions (FAQ)

Welcome to the AnixDesign FAQ page! Here, we’ve answered some of the most common questions to make your shopping experience as smooth as possible. If you don’t see your question here, feel free to reach out to us at support@anixdesigns.com.

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1. What is AnixDesigns?

AnixDesigns is your go-to destination for unique, high-quality Japanese-inspired apparel and accessories. We blend traditional Japanese aesthetics with modern design to create pieces that allow you to express your passion for Japan's rich culture.

2. Are your designs officially licensed?

While our designs are inspired by popular Japanese culture, they are original creations crafted with love for those who appreciate Japanese heritage.

3. Do you accept returns or exchanges?

Since all our products are custom-made just for you, we cannot accept returns or exchanges for incorrect sizes, colors, or if you change your mind.

4. What happens if my order arrives damaged or defective?

If your order has a manufacturing issue or arrives damaged, contact us within 30 days of receipt with a clear photo of the issue. We’ll arrange for a replacement or refund.

5. How long does it take to receive my order?

Since each product is made to order, production and shipping times vary. Typically, you can expect your order to arrive within 7–15 business days, depending on your location.

6. What if I entered the wrong size or address?

Please double-check your details before placing an order, as we cannot issue refunds or reprints for sizing errors or incorrect addresses.

7. Do you ship internationally?

Yes! We proudly ship worldwide. 

However, we are unable to ship to the following locations:

• North Korea
• Russia
• Belarus
• Ukraine

Shipping times and costs vary based on your location.

8. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options to ensure a safe and easy shopping experience.

9. How can I contact you for support?

If you have any questions or issues with your order, don’t hesitate to reach out to our support team at support@anixdesigns.com. We’ll get back to you as soon as possible!

10. Why are your products made to order?

To maintain the exclusivity and quality of each item, all our products are made after they’re ordered. This helps us reduce waste while ensuring each piece is crafted with care.

11. Do you use mockups for product images?

Yes, we use mockups to showcase our designs. While the product images may not perfectly represent the exact garment you receive, rest assured that the final product will be of the highest quality and true to the design.

Still have questions? Reach out to us at support@anixdesigns.com We’re here to help!